Prescription Refills and Renewal Guidelines

Your cooperation with this procedure allows us to provide you with quality clinical care and service.
The physicians and nurses of Family Physicians of O'Fallon thank you.

At Your Visit

• Please bring a list of your medications. Be sure to include medications from ALL doctors you see.
• Please have your prescriptions filled at your appointment.
• In general your provider will give you enough medication until you are due for your next appointment.

Phone Requests

• If your prescription bottle indicates you have refills left, you do not need to call our office. Contact your pharmacy and they will refill it for you; be sure to give the pharmacy adequate time to fulfill your request.
• If you do not have any refills left, please notify us three business days before your prescription runs out.
• In order to provide the highest clinical service to you, we will review your medical record to determine if a follow-up visit or medication adjustment is needed before refilling the prescription at the pharmacy of your choice.
• Please have the following information readily available at the time of the request: (Have your medication bottle in front of you.)
  • Your name and date of birth
  • The name and spelling of your medication
  • The dosage of your medication and how often you take your medication.
  • The name of the pharmacy of your choice
  • Be aware if your insurance plan requires a 90 day supply
• Prescriptions will generally be faxed into the pharmacy within 24 hours of the receipt of your call. Please note that if there are questions, this could cause a delay.
• Routine refills are handled during the weekdays. Routine requests received on the weekend will be handled by the office the following business day.
• Prescriptions will not be called to pharmacies. This office policy is to fax directly to the pharmacy or we will give you your prescription to take to the pharmacy.
• Please be aware that if you have a limited prescription, you will need to request an appointment. A limited prescription is a prescription that was written for one month with no refills until another appointment is made.
• Calls for medication refills will not be accepted outside of regular business hours Mon-Fri 7am-6pm, Sat/Hol 8am-noon, Sundays 1-5pm.
• Medication Refill Request Form